Last Updated: 28 May 2025

At NS Sonic, we value our clients and aim to provide the best possible service. However, since our services are digital and creative in nature, certain conditions apply to refunds.

1. No Refund After Final Delivery

Once the final deliverables (designs, strategies, content, etc.) have been submitted and approved, no refund will be issued. Clients are encouraged to review work thoroughly before approval.

2. Eligibility for Refund

Refunds may be considered only under the following circumstances:

• Payment made by mistake (duplicate transaction, wrong amount, etc.)
• Project is cancelled before any significant work has started
• NS Sonic is unable to deliver the service as agreed (due to unforeseen issues)

3. Partial Refunds

If a project is cancelled after partial work has been completed, a partial refund may be offered based on the work delivered and time invested. This is calculated fairly and transparently.

4. Custom & Digital Services

Since all our services are customized for each client, we do not offer “change of mind” refunds. Clients are encouraged to clarify doubts and expectations before project confirmation.

5. How to Request a Refund

To request a refund, email us at contactnssonic@gmail.com with your full name, project name, date of payment, and reason for the refund. We’ll respond within 3–5 business days.

6. Refund Method

If approved, refunds will be processed via the original payment method within 7 working days.

7. Disputes

If there's a payment-related dispute, we recommend reaching out directly to us before escalating. We believe in resolving things professionally.

By working with NS Sonic, you agree to this Refund Policy. Thanks for understanding and supporting independent creators!